REFUND POLICY

At House of Dolly Designs, we are committed to ensuring that you are fully satisfied with your purchase. If for any reason you are not completely happy with your order, our refund policy ensures a smooth and hassle-free process.

 

Conditions for Refund:

1. Eligibility: Refunds are applicable only for unused, unworn, and unwashed products that are in their original condition with all tags intact.

2. Timeframe: Requests for refunds must be made within 7 days of receiving the product. After this period, we will not be able to process any refund requests.

3. Non-refundable Items: Custom-made or personalized items, as well as items on sale, are non-refundable unless they are defective.

 

Refund Process:

1. Initiating a Refund: To initiate a refund, please contact us at +91 99300 46893 or email us at contact@houseofdollydesigns.in with your order number and reason for the return.

2. Product Inspection: Once the product is received, it will undergo a quality check. If it meets the refund criteria, we will notify you of the approval or rejection of your refund.

3. Refund Method: Approved refunds will be processed to the original method of payment within 10-15 business days.

 

Shipping Costs:

Shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the product is defective or incorrect.

 

We value your trust and strive to provide you with the best shopping experience at House of Dolly Designs!